1. About us and the nature of our services
DeMatade is a software development and training company. We design, build, integrate and operate technology for our clients — trading platforms, strategy and risk engines, broker and exchange integrations, AI systems and agents — and we train teams to work with AI tools.
These Terms govern your use of www.dematadesolution.com and set out the standard terms on which we provide development, consulting, support and training services. A signed proposal, statement of work, licence or master services agreement (an "Agreement") prevails over these Terms wherever the two differ.
2. Using the website
- The content is for information. We keep it accurate and current to the best of our ability, but it may change without notice and is provided without warranty.
- The text, designs, images, diagrams and code on the site belong to DeMatade or its licensors. You may not reuse them without our written permission.
- You may not scrape the site at scale, probe or overload it, or try to reach non-public parts of it.
- Sending us an enquiry creates no obligation on either side until an Agreement is signed.
- Links to third-party sites are provided for convenience; we do not control them.
3. How engagements are agreed
Scope, deliverables, timeline, fees, assumptions and dependencies are set out in a proposal or statement of work. Work starts when the Agreement is signed (or accepted in writing) and the agreed advance is received.
Changes
Changes to scope are requested in writing. We state the effect on time and cost before the change is approved and started.
Client responsibilities
- Timely information, decisions and approvals, and a named point of contact.
- Access to the systems, data and test environments the work needs.
- Third-party accounts — broker, exchange, market-data, cloud and AI-provider accounts — are opened in the client's name unless the Agreement says otherwise.
- Content and data that the client has the right to give us.
Acceptance
Each deliverable is reviewed within the acceptance period stated in the Agreement (ten business days if none is stated). It is accepted when the client confirms in writing, uses it in production, or the period passes without a written list of material defects. Material defects reported in that period are corrected at no extra cost.
Subcontractors
We may use vetted subcontractors bound by confidentiality. We remain responsible for the work.
4. Fees, invoicing and taxes
- Fees are as stated in the Agreement and are invoiced by milestone or by month.
- Invoices are due within seven days unless the Agreement says otherwise. GST is added where applicable. For international payments the agreed currency applies and bank charges are borne by the payer.
- If an invoice is overdue we may pause work and withhold deliverables until the account is settled.
- Cancellations and refunds follow our Cancellation & Refund Policy.
5. Intellectual property
Client deliverables
Code, designs, documents and other work created specifically for a client under a paid engagement ("Deliverables") are assigned to the client when the fees for them are paid in full.
DeMatade technology
Our pre-existing software — platform components, engines, frameworks, libraries, scripts, templates, know-how and anything we develop for general use ("DeMatade Technology") — remains ours. Where Deliverables include DeMatade Technology, the client receives a non-exclusive, non-transferable licence to use it as part of the delivered solution for the term and purpose in the Agreement. White-label platforms are licensed, not sold, unless the Agreement says otherwise.
Open source and client materials
Open-source components remain under their own licences; we keep a list for each project and share it on request. Materials the client provides remain the client's, with a licence to us to use them for the work.
Portfolio and feedback
We name a client, or show its brand or product, only with its written permission. Suggestions you give us about our services may be used without obligation.
6. Confidentiality
Each party keeps the other's confidential information secret, uses it only for the engagement, and shares it only with people who need it and are bound by confidentiality. This does not apply to information that is public, already known, independently developed or required to be disclosed by law (with notice where lawful). The obligation lasts three years after the engagement ends — and indefinitely for source code and trade secrets. A signed non-disclosure agreement prevails. On request we return or delete confidential material at the end of an engagement.
7. Third-party services and data
Brokers, exchanges, market-data vendors, cloud, payment and AI-model providers have their own terms, availability and charges. We integrate with them but do not control them: outages, API changes or policy changes on their side are outside our control. Credentials and API keys belong to the client; we recommend scoped keys and regular rotation. The client is responsible for its own and its users' compliance with third-party terms.
8. Hosting, operations and support
If we host or operate a platform for a client, service levels, support hours, response times, maintenance windows and monitoring are stated in the Agreement. We take reasonable care to keep systems running but cannot guarantee uninterrupted operation.
Software we build runs the strategies, rules and limits configured by the client and its users. We do not control markets or third-party systems and do not guarantee any trading, investment or business result.
9. Workshops and training
- A seat is confirmed on payment or an accepted purchase order. Schedule and venue (online or on-site) are stated in the confirmation.
- Participants bring their own laptops and the accounts or licences for the AI tools used (such as Claude Code) unless the proposal says we provide them.
- Workshop materials are licensed for the personal use of participants and internal use within their organisation. They may not be resold or published. Sessions may be recorded only with our consent.
- We may remove a participant who disrupts a session, without refund.
- Cancellations and rescheduling follow our Cancellation & Refund Policy. Participation confirmations are issued on request.
10. Acceptable use
You may not use our services, deliverables or training for anything unlawful; to attack, probe or circumvent systems; to build systems intended to deceive or harm their users or to break the rules of any market; or in breach of sanctions or export-control laws.
11. Warranties and disclaimers
We perform services with reasonable skill and care, with suitably qualified people, and in line with the Agreement. For software Deliverables we correct defects reported in writing within 30 days of acceptance at no extra cost, unless the defect results from changes, misuse, third-party services or environments we do not control.
Except as expressly stated, services, Deliverables and the website are provided without other warranties — including merchantability, fitness for a particular purpose, error-free or uninterrupted operation, or the availability of third-party services. Backtests, simulations and forecasts show how software behaves on historical data; they are not predictions of future results.
12. Limitation of liability
To the extent permitted by law:
- neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data or goodwill;
- our total liability arising out of an engagement is limited to the fees paid to us under that engagement in the twelve months before the event giving rise to the claim;
- we are not liable for trading or investment losses of the client or its users, for the acts or omissions of third-party services, or for delays caused by the client or third parties.
Nothing in these Terms limits liability for fraud, wilful misconduct, death or personal injury, or anything that cannot be limited under Indian law.
13. Indemnities
The client indemnifies DeMatade against third-party claims arising from the client's data, content or instructions, its products and users, its users' trading, or its regulatory obligations.
DeMatade indemnifies the client against third-party claims that original DeMatade Technology we deliver infringes an intellectual-property right enforceable in India, provided the client notifies us promptly and lets us control the defence. We may modify or replace the affected part or refund the fees paid for it.
14. Suspension and termination
- Either party may end an engagement as the Agreement allows — with 30 days' written notice for ongoing retainers or support where the Agreement is silent — or for a material breach that is not cured within 15 days of written notice.
- We may suspend services for non-payment, a security risk or unlawful use, with notice where practical.
- On termination the client pays for work done to that date; we hand over paid-for Deliverables and, if we host the platform, provide a data export for 30 days.
- Sections on intellectual property, confidentiality, payment, liability and governing law survive termination.
15. Governing law and disputes
These Terms and every Agreement are governed by the laws of India. The parties first try to resolve a dispute in good faith between senior representatives for 30 days. After that, the courts at Navi Mumbai, Maharashtra, India have exclusive jurisdiction.
16. General
- These Terms, the Agreement, the Privacy Policy and the Cancellation & Refund Policy form the entire agreement between the parties.
- If a provision is unenforceable, the rest remains in force. A delay in enforcing a right is not a waiver of it.
- Neither party may assign an Agreement without the other's consent (not to be unreasonably withheld), except to an affiliate or a successor to its business.
- Notices are sent by e-mail — to us at support@dematadesolution.com, to the client at the address in the Agreement.
- Neither party is liable for delay caused by events beyond its reasonable control. The parties are independent contractors.
- We may update these Terms; the new version is posted with its effective date. The version in force when an Agreement is signed continues to apply to that Agreement.
17. Contact
DeMatade Algo Technology Solutions Private Limited
CIN U72900MH2022PTC394387
Office No. 311, 3rd Floor, NMS Icon, Plot No. 194, Sector 19, Ulwe, Navi Mumbai 410206, Maharashtra, India
E-mail: support@dematadesolution.com (primary) · pawan.matade@dematadesolution.com
Phone: +91 93214 46611
Version of 14 November 2026. Questions about this document: support@dematadesolution.com.