1. What this policy covers
This policy explains how cancellations and refunds work for payments made to DeMatade for:
- public workshops and training seats;
- private training programmes for companies and institutions;
- development, consulting and support services;
- hosting, operations or white-label fees billed by DeMatade.
Where a signed proposal or agreement sets different terms, that document prevails.
2. Valid payments and payment safety
Pay only against a DeMatade tax invoice or an official payment link sent from a dematadesolution.com address.
- Accepted: our payment gateway, and bank transfer (NEFT, RTGS, IMPS or SWIFT) to the company account named on the invoice.
- Not accepted: cash, transfers to personal accounts or UPI IDs, and payments through intermediaries.
No employee, partner or reseller is authorised to collect fees in their own name, or to promise refunds, discounts or outcomes outside this policy. If anyone does, treat it as invalid and report it to support@dematadesolution.com.
3. How services are delivered
We deliver services, not physical goods, so nothing is shipped.
- Workshops: a confirmation e-mail with the schedule within two working days of payment, and joining details at least 48 hours before the first session.
- Private programmes: dates and logistics as stated in the proposal.
- Development and consulting: deliverables according to the milestones in the statement of work.
- Hosted services: access provisioned as stated in the agreement.
4. Workshops and public cohorts — your cancellation
| Notice before the first session | Refund |
|---|---|
| 7 days or more | Full fee, less payment-gateway charges |
| 3 to 6 days | 50% of the fee |
| Less than 72 hours, after the start, or no-show | No refund |
- Substitution: you may send another participant in your place at no charge, any time before the first session.
- Transfer: one transfer to a later cohort if requested at least 7 days before the start, subject to available seats.
- Partial attendance: no pro-rata refunds.
5. Private programmes for companies and institutions
- Dates, fee and payment schedule are stated in the proposal.
- Postponement by the client with at least 7 days' notice: one reschedule at no charge, within 90 days.
- Shorter notice or a second postponement: preparation done to date (customised material, kits, instructor time) is billed; the balance of any advance is refunded or credited.
- Cancellation after customised preparation has started: the advance is non-refundable to the extent of the work done.
6. If DeMatade cancels or reschedules
If we cancel a cohort or session, you choose between a full refund — including gateway charges we can recover — and a seat in the next cohort. If we reschedule and the new date does not suit you, you receive a full refund. Our responsibility is limited to the fee you paid; travel and accommodation costs are not reimbursed.
7. Development, consulting and support services
- Fees and milestones are stated in the statement of work.
- The advance (mobilisation fee) reserves the team and covers planning. It is non-refundable once work has started.
- Milestones that have been delivered and accepted are not refundable.
- If the client ends the engagement early, it pays for work done to the termination date — time spent, or a pro-rata share of the current milestone. Any prepaid balance beyond that is refunded within the processing time below.
- Prepaid retainers or support hours: unused hours are refunded on 30 days' written notice unless the agreement provides for carry-over.
- If we fail to deliver a milestone for reasons within our control and do not cure the failure within a reasonable period agreed in writing, we refund the fees paid for that undelivered milestone.
- A change in scope is handled through a change request; it is not a basis for a refund.
8. Hosting, operations and white-label fees billed by DeMatade
- Recurring fees cover the billing period paid for. Cancellation takes effect at the end of the current period, with the notice stated in the agreement (30 days where it is silent).
- There are no pro-rata refunds for the unused remainder of a period unless the agreement says so.
- Set-up and onboarding fees are non-refundable once onboarding has started.
- On termination we provide a data export for 30 days.
9. How refunds are processed
- Request a refund by e-mail to support@dematadesolution.com, quoting the invoice or receipt number.
- We acknowledge the request within two working days and decide within five working days.
- Approved refunds are issued within 7–10 working days to the original payment method (by bank transfer for invoices paid by transfer).
- Gateway fees, bank charges and currency differences are not refunded, except where we cancelled.
- GST on a refunded amount is adjusted through a credit note where applicable.
10. Chargebacks and disputes
Please contact us before raising a chargeback; most issues are resolved within a few days. A chargeback raised without contacting us may lead us to pause services until it is resolved. Disputes follow the process in our Terms of Service.
11. Changes to this policy
We post changes here with a new effective date. The version in force when you paid applies to that payment.
12. Contact
DeMatade Algo Technology Solutions Private Limited
CIN U72900MH2022PTC394387
Office No. 311, 3rd Floor, NMS Icon, Plot No. 194, Sector 19, Ulwe, Navi Mumbai 410206, Maharashtra, India
E-mail: support@dematadesolution.com (primary) · pawan.matade@dematadesolution.com
Phone: +91 93214 46611
Version of 14 November 2026. Questions about this document: support@dematadesolution.com.