1. Company information
- Legal name
- DeMatade Algo Technology Solutions Private Limited
- CIN
- U72900MH2022PTC394387
- Incorporated
- November 2022, Navi Mumbai, Maharashtra
- Registered office
- Office No. 311, 3rd Floor, NMS Icon, Plot No. 194, Sector 19, Ulwe, Navi Mumbai 410206, Maharashtra, India
- Nature of business
- Software development — fintech platforms, trading technology, AI systems and agents — and professional training
- Recognitions
- Startup India (DPIIT) recognised, certificate DIPP162923 · funded under the Startup India Seed Fund Scheme through i-RISE TBI, IISER Mohali · INNOSTARS accelerator cohort
- Contacts
- support@dematadesolution.com · pawan.matade@dematadesolution.com · +91 93214 46611
2. What we do — and do not do
We build, integrate and operate technology for clients, and we train their teams. We do not:
- offer broking, investment advice, portfolio or fund management, or any financial product to the public;
- hold, pool or move client or investor funds;
- run our clients' businesses — clients operate their platforms under their own name and registrations and set their own risk rules.
Products we operate for end users under their own brand (for example CryptoArth) publish their own terms, policies and disclosures.
3. Data protection
Our Privacy Policy governs personal data. In practice:
- we collect only what the work needs and use it only for that purpose;
- access follows least privilege, and staff and contractors sign confidentiality undertakings;
- client data is handled as a processor under the engagement agreement or non-disclosure agreement, and returned or deleted at the end of an engagement on request;
- a named contact (support@dematadesolution.com) answers data requests and grievances within 30 days;
- we are preparing for India's Digital Personal Data Protection Act, 2023 as its rules come into force.
4. Information security
Infrastructure
Production systems run on dedicated private-cloud servers that we administer, segmented by role (web, API, workers, database, cache). Traffic between servers travels over encrypted private networks; databases and caches accept connections only from allow-listed application servers.
Transport, secrets and access
TLS on every public endpoint. Secrets and credentials live in environment configuration outside source code and are rotated when staff or engagements change. Access uses named accounts and SSH keys with least privilege; production access is limited to senior engineers; development, test and production environments are separate.
Change management and resilience
Version control, code review and automated deployments through CI/CD; database migrations with change records; health checks, log and metric monitoring with alerting; scheduled backups; documented runbooks, incident response and post-incident reviews.
Certifications
We do not currently hold third-party certifications such as ISO/IEC 27001 or SOC 2. We support client security questionnaires and architecture reviews and, by agreement, penetration tests of the systems we build.
5. AI systems and guardrails
When we build or operate AI features — strategy builders, signal validators, research assistants, operations agents — the following apply:
- plan limits (lot caps, maximum loss, leverage caps) are enforced in code, not left to the model;
- a human approves any action where money moves; agents receive scoped permissions through tool servers;
- prompts, tool calls and resulting orders are logged for audit;
- nothing goes live without review by the client's desk;
- models are accessed through commercial APIs, and client material is sent to them only within the engagement agreement.
We teach the same practices in our workshops.
6. Payments and invoicing integrity
We issue tax invoices for every payment, and accept payment only through our payment gateway or by bank transfer to the company account named on the invoice — never in cash, never to personal accounts. Refunds follow the Cancellation & Refund Policy. Requests for payment through any other channel should be reported to support@dematadesolution.com.
7. Intellectual property and open source
Clients own the bespoke deliverables they pay for; our platform technology is licensed to them as part of the delivered solution (see the Terms of Service). Open-source components are tracked with their licences for every project. We respect third-party intellectual property and expect clients to give us only content they have the right to use.
8. Business conduct
- No bribes, kickbacks or facilitation payments — given or received.
- Conflicts of interest are disclosed.
- Fair dealing with clients, partners and competitors; compliance with applicable sanctions and export-control laws.
- No guarantees of trading or investment outcomes in our sales or marketing.
9. Reporting a concern
- Security vulnerabilities: e-mail support@dematadesolution.com with the subject "Security". We acknowledge within two working days and ask that you do not disclose publicly until a fix is in place.
- Data grievances: the same address, subject "Data request" — response within 30 days.
- Other complaints: support@dematadesolution.com or pawan.matade@dematadesolution.com.
10. Document control
Effective 14 November 2026. Reviewed at least once a year and whenever our practices change. Related documents: Privacy Policy · Terms of Service · Cancellation & Refund Policy.
Version of 14 November 2026. Questions about this document: support@dematadesolution.com.